Shopping guide

Items

Sizing

The Size guide is provided for your reference. The specifications for each item are listed on their respective product pages. We recommend comparing the listed measurements with those of clothing items you already own for reference.
*Please note in advance that there may be slight variations of approximately 2 cm between individual items due to the nature of the product.

Inquiry

For product inquiries, please contact us directly through our Contact form or the Chat feature. Generally, e-mail responses will be made the following business day for inquiries received on Saturdays, Sundays, and Japanese bank holidays. Please understand that depending on the current volume of incoming requests, we may take several business days to respond.

Gift wrapping

Currently, we do not offer a gift wrapping service for online purchases. We thank you for investing in your own gift wrapping.

Delivery/Payments/Taxes

Delivery

*EMS is available in selected countries only.
*Orders are shipped on a per-order basis. Please be aware that even if you place multiple orders on the same day, each order reference will be shipped separately. Shipping and customs fees will also be charged for each order.
*Please note that delays may occur due to force majeure, including natural disasters and social infrastructure problems.

For customer orders from India

India requires the submission of KYC (Know Your Customer) documents for all undocumented cargo import declarations. Customs clearance and delivery may be delayed depending on the preparation of the required documents. Once you have decided on the products you wish to order, we ask for your cooperation in completing the procedures at the URL below before placing your order and shipping.
https://www.dhlindia-kyc.com/forms/know-your-kyc.aspx

For further questions, please contact DHL India directly.

For customer orders from UK

For orders from the UK, the minimum in-cart purchase amount is 135GBP.

Payment methods

1. Credit card
2. PayPal
3. Apple pay
4. Google pay
5. Shop pay

Customs duties taxes (VAT) and consumption tax

Duties and taxes (VAT) are to be paid locally by the person placing the order. An estimate will be displayed on the checkout page (Estimated and actual payment amounts may differ). In addition, the price of each product does not include Japanese consumption tax.

Cancellation of orders

Once an order has been placed, we do not accept any cancellations or request for changes of registered contacts and shipping addresses. Please be sure to thoroughly check your order details before confirming your order. For product inquiries, please feel free to ask us beforehand through our Contact form or the Chat feature.

Returns and Exchanges

For damaged, defective, or incorrect products

Please contact us within 7 days of receiving the delivery. Upon review of the situation, if we identify any product defects or damage from delivery, and if the conditions listed below are satisfied, we will arrange an exchange or return.

・We are contacted within 7 days of receipt of the item.
・The item is unused and unwashed (only trial fitting indoors is acceptable).
・All tags and accessories are present and undamaged.
・The invoice or receipt is present.
・There are no significant unnatural alterations to the item.

Returns for other reasons

We do not accept returns or exchanges for reasons other than damaged, defective, or incorrect products.

*Due to variations in monitors and browser experiences, the colors of products may appear different on individual monitors. Computer monitors are not all calibrated equally for color reproduction. Please understand that these cases will not be accepted as defective items. If you have any questions, please do not hesitate to contact us to assist you on the details of each item before you confirm your purchase.
For further details, please refer to our Return policy.

FAQs

Delivery Terms

How much will I be charged for shipping?

The shipping cost varies depending on the shipping destination and the items you purchase. Shipping fees will automatically be calculated once you proceed to the checkout screen after adding items to your cart and entering the shipping address. You can then review and confirm the shipping cost.

Is it possible to specify the date and time of delivery?

Currently, we do not offer any services to specify the date and time of delivery. Your order will be shipped within 3 business days (excluding extended holidays).

When will I receive my order, and how can I track the shipment status?

Delivery timelines will depend on the destination country and the shipping courier (EMS or DHL). We will email you a confirmation notice with a tracking number for your reference once the shipment is complete.
EMS: https://www.post.japanpost.jp/index_en.html
DHL: https://www.dhl.com/jp-en/home/tracking.html
FedEx: https://www.fedex.com/en-jp/tracking.html

Can I have my purchased items delivered to multiple destinations?

You may only register one shipping destination per order. If you would like to register two or more shipping destinations, please place separate orders for each destination.

Can multiple orders be shipped together?

Orders are shipped on a per-order basis. Please be aware that even if you place multiple orders on the same day, each order reference will be shipped out separately. Shipping and customs will also be charged for each order.

Can you ship to Japan?

This website is specifically for customers living outside of Japan. If you reside in Japan, please place your orders through https//online.arts-science.com

Payment methods / Customs duties and taxes (VAT)

Which payment methods do you accept?

We accept credit cards (VISA / MASTER / AMEX / JCB), PayPal, Apple Pay, Google Pay, and Shop Pay.

Will there be a fee for customs duties and taxes?

Customs duties and taxes (VAT) will be charged locally by the delivery service provider. Please note that the price of the product does not include Japanese consumption tax.

Order

Can I purchase products stocked only at the brick-and-mortar stores together with my online order?

No, every purchase from our online website and brick-and-mortar stores will be processed separately. Payment and shipping fees will also be invoiced separately, and we cannot accept any exceptional cases. Thank you for your understanding.

Is there a purchase limit?

The minimum order amount is 5,000 JPY. If your order is less than 5,000 JPY, it cannot be processed. Additionally, to accommodate as many customers as possible, there may be quantity restrictions on certain items. Thank you for your understanding.
*Please note that the minimum purchase amount is 25,000 JPY for orders from the UK only.

I don't know which size to order.

A Size guide is available for your reference. The measurements for each product are listed on their respective product pages. Please compare them with your existing clothes for confirmation.

Does a cotton shopper bag come free with my purchase?

For customers who order a total of over 30,000 JPY, we include one complementary A&S brand logo cotton shopper bag. (If you do not wish to receive the shopper bag for ecological reasons for any order, please note your preference in the remarks column.) The size of the bag will be chosen at random, and please note that not all of your ordered items may fit inside the shopper bag. We also cannot fulfill multiple bag requests.

Can I be notified when sold-out items are restocked?

You can request a restock notice by clicking on "Notify Me When Available," displayed on the product page of a sold-out item. A notification will be sent to your registered e-mail address when the item is back in stock. Please note that the item may not be restocked.

I have not received an order confirmation email after placing an order.

If you do not receive an "Order Confirmation" e-mail after waiting a few minutes after completing your purchase, please check the following points before contacting us.

1. Check whether your order was completed successfully.
- Log in to My Account and check your order status from your "Order History."
2. Check your e-mail spam folder.
- Depending on your network provider, emails from the domain address, "arts-science.com" may be misidentified as junk mail. Please check your spam folder.
3. Domain settings
- Depending on your email account settings, our email domain name may be rejected. Please revise your settings in order to receive messages from the following e-mail address: online@arts-science.com Please contact your e-mail provider for further details and instructions.

Can I change or cancel my order?

Once an order has been placed, changes and cancellations cannot be made, including changing the registered contact name and shipping details. Please be sure to check all the details before confirming your order. If you have any questions, please contact us through our Contact form or use the chat feature before you confirm your order.

Can you issue a receipt?

Yes, we will send you a download link to your receipt at the time of your order shipment notification by e-mail. A receipt will be issued in PDF format by entering your name and address from the shared link. (If you download the receipt more than once, the PDF will automatically be marked as ‘re-issued.’)

Returns and Exchanges

Can I exchange or return any items?

Only defective products, incorrect items, and damage during delivery will be acceptable reasons for a return or an exchange. For details, please refer to our Return Policy. We cannot accept exchanges or returns due to personal reasons. If you have any questions about an item, please inquire through our Contact form or the Chat feature before you confirm your order.

The color of the actual product looks different from the color shown on the website.

We photograph the actual products for display on our website. Please note, however, that due to variations in monitors and browsers experiences, the color of products may appear different on individual monitors. Additionally, leather products may exhibit natural markings such as scars, veins, and variations in texture, which we intentionally preserve to enhance the material’s natural beauty. Please be aware that such variations are not considered defects. If you would like to view the actual products, please contact the retail stores listed on each product page.

Gift wrapping

Is gift wrapping available?

At the moment, we do not offer gift wrapping on our Online Seller. We thank you for investing in your own gift wrapping.

Can I include a message card with my order?

At the moment, we do not offer a message card service.

Account information

How do I edit my registered address and phone number.

You can edit your personal information from the "My Account” page after logging in to the website.

Can I edit my e-mail address?

Yes, you can edit your e-mail address by following the steps below.
1. Open the Contact form.
2. 2. Choose the "Your registered e-Mail address change request” option in the "Subject" menu.
3. Fill in your new e-mail address in the “Message” section.
4. Click “Send”.

Can I unsubscribe from the newsletter?

Yes, you can unsubscribe from our newsletter via the link provided in the newsletter e-mail you receive. Alternatively, you may also unsubscribe by contacting us through our Contact form on our website.

How can I cancel my account?

Please select "Account deletion request" from the “Subject” menu on the Contact form. Write “Account deletion request” in the “Message” section and click “Send”. Please note that when you make this request, all of your registered information and purchase history will be deleted.

Inquiries

Where can I make an inquiry?

All inquiries regarding the online shop can be made through our Contact form or the chat feature. We do not accept inquires by phone.