Shopping guide

Items

Sizing

All specifications are listed in each product page. Please compare the measurements to your own clothes. Please also refer to the Size guide for your reference.
*Slight differences of the size measurements may be present due to the nature of the product design, characteristics of the fabric and finish. Please kindly use the size chart as an approximate guide, and duly note there may be a margin of error up to 2cm more or less.

Inquiry

For product inquiries, please contact us directly through our Contact form or chat feature. Generally, an e-mail response will be made the next business day for inquiries received on Saturdays, Sundays, and Japanese bank holidays. Please understand depending on the current volume of incoming requests, we may take several business days to respond.

Gift Wrapping

At the moment, we do not have a gift wrapping service. We thank you for investing in your own gift wrapping.

Delivery/Payments/Taxes

Delivery

*EMS is available in selective countries only.
*Orders are shipped on a per-order basis. Please be aware, even if you place multiple orders on the same day, each order reference will be shipped out separately. Shipping and customs fees will also be charged for each order.
*Please note that delays may occur due to natural disasters, social infrastructure or other cases of force majeure.

For customer orders to India

In order to import all non-document deliveries to India, a mandatory procedure is required to submit your KYC (Know Your Customer) documents.
In any case the KYC is unregistered in time, delays of customs may occur.
Please follow the procedure listed in the DHL website below, and make sure the required criteria are met before placing your order.
https://www.dhlindia-kyc.com/forms/know-your-kyc.aspx#

For further questions, please contact DHL India directly.

For customer orders to UK

For orders from the UK, the minimum purchase amount in the cart is 25,000 JPY.

Payment methods

1. Credit card
2. PayPal
3. Apple pay
4. Google pay
5. Shop pay

Customs duties taxes (VAT) and consumption tax

Duties and taxes (VAT) are to be paid locally by the person placing the order. An estimate of them will be displayed on the checkout page (Estimated and actual payment amounts may differ). In addition, the price of each product does not include Japanese consumption tax.

Cancellation of orders

Once an order has been placed, we do not accept any cancellations or request for changes of registered contacts and shipping addresses. Please be sure to thoroughly check your order details before confirming your order. For product inquiries, please feel free to ask us beforehand through Contact form or Chat feature.

Returns and Exchanges

For damaged, defective, or incorrect products

・Requests after 7 days to delivery will not be accepted.
・The item must be shipped back including the invoice or statement of delivery.
・Replacements and refunds will only be issued for unused and unwashed items. We cannot accept items is seen to be worn or used heavily.
・Obvious evidence of being used including stains, rips, wear and unnatural affects will not be acceptable.
・All tags and accessories must be attached in the same state as the order was delivered. (Rips, damages, etc. will not be accepted)

Returns for any other reasons

We do not accept returns or exchanges unless the product is damaged, defective or incorrect from your order.

*Due to the variations in monitors and browsers experiences, the color of products may appear different on individual monitors. Computer monitors are not all calibrated equally for color reproduction. Please understand these cases will not be accepted as defective items. If you have questions, do not hesitate to contact us to assist you on the nature of each item before you confirm your purchase.
For further details, please refer to our Return policy.

FAQs

Delivery Terms

How much will I be charged for shipment fees?

Shipping fees will depend on the volume of the order and the shipping destination. After you add your items in the cart, you can review the automatically calculated fees on the checkout page before you confirm your order.

Is it possible to specify the date and time of delivery?

Currently, there are no services to specify a date and time of delivery.

When will I receive my item and how can I track the shipment?

Delivery timelines will depend on the shipping destination and the shipping courier. (EMS or DHL or FedEx).
We will email you a confirmation of shipping notice with a tracking number for your reference.
EMS: https://www.post.japanpost.jp/index_en.html
DHL: https://www.dhl.com/jp-en/home/tracking.html
FedEx: https://www.fedex.com/en-jp/tracking.html

Can I have my purchased items delivered to multiple destinations?

You may only register one shipping destination per order. If you would like to register two or more shipping destinations, please place a separate order for each destination.

Can multiple orders be shipped together?

Orders are shipped on a per-order basis. Please be aware, even if you place multiple orders on the same day, each order reference will be shipped out separately. Shipping and customs will also be charged for each order.

Can you ship to Japan?

This e-commerce platform is specifically for global orders excluding residents in Japan. For orders and shipments to Japan, please use our domestic website.
https//online.arts-science.com

Payment methods / Customs duties and taxes (VAT)

Which payment methods do you accept?

We accept credit card (VISA / MASTER / AMEX / JCB), PayPal, Apple pay, Google pay, and Shop pay.

Will there be a fee for tax and duties?

Duties and taxes (VAT) are charged locally by the courier. On our check out page, an estimate will appear after you complete your account registration, enter the items in your cart and fill out your shipping address. Please understand the estimated amount may differ from the actual invoice amount charged by the courier.
*The price of the products excludes Japanese consumption tax.

Order

Can I purchase products only stocked at the brick-and-mortar stores together with my online order?

No, every purchase from our online website and brick-and-mortar stores will be processed separately. Payment and shipping fees will also be invoiced separately and we cannot accept any exceptional cases. Thank you for your understanding.

Is there a purchase limit?

The minimum order amount is 5,000 JPY. If your order is less than 5,000 JPY, it cannot be processed. Depending on the item availability, a restriction may be made for the limit of quantities per customer. We strive to satisfy as many customers as possible and we thank you for your understanding. Please note that the minimum purchase amount is 25,000 JPY for orders from the UK only.

I don't know which size to order.

Please check the measurements of the products listed on each product page and compare them with your own clothes. We also have a size guide available for your reference.

Does a cotton shopper bag come free with my purchase?

For customers who order a total of over 30,000 JPY, we include one complementary A&S brand log cotton shopper bag. (If do not wish to receive the shopper bag for ecological reasons or any order, please write your preference in the remarks column.) Sizes of the bags will be chosen at random, and please note not all of your ordered items may fit inside the shopper bag. We also cannot fulfill multiple bag requests.

Can you notify me when sold-out items are restocked?

You can request a restock notice by clicking on “Restock Request,” displayed on the product page of a sold-out item. A notification will be sent your registered e-mail address when the item is back in stock. Please note that the item may not be restocked.

I have not received a confirmation email after placing an order.

If you do not receive an "Order Confirmation" e-mail after waiting a few minutes from your purchase, please check the following points before contacting us.
1. Check whether your order was completed successfully.
- Log in to My Account and check your order status from your "Order History."
2. Please check your e-mail Spam folder.
- Depending on your network provider, emails from domain address, "arts-science.com" may be recognized as junk mail. Please check your spam folder.
3. Domain settings
Depending on your email account settings, our email domain name may be rejected. Please revise your settings in order to receive the following e-mail address: online@arts-science.com Please contact your e-mail provider for further details and instructions.

Can I edit or cancel my order?

Once an order has been placed, edits and cancellations cannot be made to your order, including the registered contact name and shipping details. Please be sure to check all details of your order before confirming your order. If you have any questions, please contact us or use our chat feature to inquire before you confirm your order.

Can you issue a receipt?

Yes, we will send you a download link to your receipt at the timing of your order shipment notification by e-mail. A receipt will be issued in a PDF format by entering your name and address from the shared link. (If you download the receipt more than one time, the PDF will automatically be marked as ‘re-issued.’)

Returns and Exchanges

Can I exchange or return any items?

Only defective products or damages during delivery will be applicable reasons for a return or an exchange. For details, please refer to our Return Policy. We cannot accept exchanges or returns due to personal reasons. If you have any questions about an item, please inquire through our Contact form or our chat feature before you confirm your order.

The color of the actual product looks different from the color shown on the website.

The actual products are photographed one by one. Due to the variations in monitors and browsers experiences, the color of products may appear different on individual monitors. Computer monitors are not all calibrated equally for color reproduction. Regarding leather products, each part of the leather shows individual characteristics, so delivered products may look different from the photos shown on our website. Please understand these cases will not be accepted as defective items.

Gift Wrapping

Is gift wrapping available?

At the moment, we do not have a gift wrapping service. We thank you for investing in your own gift wrapping.

Can I include a message card with my order?

At the moment, we do offer a message card service.

Account information

How do I edit my registered address and phone number.

You can edit from the "My Account” page after logging in to this website.

Can I edit my e-mail address?

Yes, you can edit your address following the steps below.
Open the “Contact” page.
Choose the "Inquiry Details" in the "Contact" menu.
Edit your existing address.

Can I unsubscribe the newsletter?

Yes, you can unsubscribe our newsletter by clicking on the unsubscribe link in the newsletter e-mail you receive. You may also unsubscribe by sending a request through our Contact on our website.

How can I cancel my membership?

Please select "I would like to leave my membership" from the "Inquiry Details" on the “Contact” page. When you make this request, all of your registered information and purchase history will be terminated, and you will not be able to log in to this website. If you wish to purchase from our website again, re-registration is mandatory.

Inquiries

Where can I make an inquiry?

All inquiries regarding this online shop can be made through the Contact or the Chat feature. We do not accept inquires by phone call.