Return Policy

We do not accept any cancellations, exchanges or returns after an order has been placed, regardless of whether the product has been shipped or not. Exceptions only apply in the following cases – 1, 2, and 3.

(1) If the item is defective.
(2) If the item received is different from what was ordered.
(3) If the item is found to be damaged during shipping.

If you meet the above conditions for a return or exchange, please contact us within 7 days after receiving the items. After we review the condition of the item, the product will be replaced or returned for a refund. Please duly note the following.

• Requests after 7 days from delivery will not be accepted.
• The item must be shipped back including the invoice or statement of delivery.
• Replacements and refunds will only be issued for unused and unwashed items. We cannot accept items seen to be worn or used heavily.
• Obvious evidence of being used including stains, rips, wear and unnatural alterations will not be acceptable.
• All tags and accessories must be attached in the same state as when the order was delivered.

* Due to variations in monitors and browsers experiences, the color of products may appear different on individual monitors. Computer monitors are not all calibrated equally for color reproduction. Please be aware that such discrepancies are not considered defects.

*Leather products may exhibit natural marks, veins, and grain patterns, and individual differences may occur due to the characteristics of the material. Some products are intentionally made to showcase these features. Please note that such variations are not considered defects. When purchasing products, please make sure to read the material descriptions, cautionary notes, and handling instructions provided on each product page.

*In the event that an exchange or return of a non-defective item is necessary, please note that all associated expenses, including handling fees, shipping costs, and customs duties, will be borne by the customer. Your understanding is appreciated.

*Please feel free to contact us with any inquiries through our Contact form before placing your order. Generally, e-mail responses will be made the following business day for inquiries received on Saturdays, Sundays, and Japanese bank holidays. Please understand that depending on the current volume of incoming requests, we may take several business days to respond.

Cooling-off policy

A “Cooling-off” period is a domestic policy applicable only to door-to-door sales in Japan. Please duly note that the cooling-off system does not apply to this online platform.

Last updated: 21st March, 2024